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Frontline Legacy Group • Buyer Experience
Prepared ForYour Next Move

Your next home.Your plan to get there.

A first home. A fresh start. More room for the people you love. Whatever brings you here, we build the strategy around your life—not just a listing.

Built by first responders•Strategy Before Showings•Guidance Through Closing
Today’s GoalClarity today. Confidence at closing.
Start With What Matters MostYour Goals↓
Frontline first responder family holding their flag gift outside their home
FRONTLINE BUYER EXPERIENCE / WELCOME HOME
THIS IS BIGGER THAN AN ADDRESS.It's the life you build inside it.
01 Prepare02 Pursue03 Protect04 Close
01 / Your Goals

Before We Talk Homes, Let's Talk About Your Life.

The right purchase is not simply the house you can buy. It is the home, payment, location, timing, and future that actually fit your family.

01PaymentWhat Feels Comfortable?

Start with the monthly life you want to protect—not the maximum approval a lender may offer.

02TimingWhen Does The Move Need To Happen?

Lease dates, station assignments, school calendars, relocations, and current housing all shape strategy.

03LocationWhere Does Life Work Best?

Commute, schools, family, community, taxes, lifestyle, and station access all matter.

04HomeWhat Is Truly Non-Negotiable?

Separate must-haves from nice-to-haves before emotion starts making decisions for you.

05FutureWhat Does This Home Need To Do Next?

Think beyond move-in day: family growth, equity, flexibility, resale, and long-term ownership.

KEEP THE CONVERSATION MOVINGCapture what matters while we talk.

Agent-only setup can be opened from the top bar. Your answers will appear in your personalized take-home plan at the end.

The First Question

If we get to closing day and you say, “That was exactly the right move for us,” what had to be true?

NextSee The Whole Path↓
02 / Your Path Home

From “We're Thinking About Buying” To “These Are Our Keys.”

The process only feels overwhelming when the next move is hidden. Instead of showing you nineteen steps at once, we move through four clear phases and always make the next decision visible.

→ → →
Phase 01PREPAREGet Buyer Ready01–04
  1. 01
    Buyer Consultation

    Goals, timing, lifestyle, location, must-haves, tradeoffs, and future plans.

  2. 02
    Lender Introduction

    Connect with Frontline's preferred lender or the buyer's lender of choice.

  3. 03
    Pre-Approval

    Review loan options, payment comfort, cash-to-close, documents, and purchasing range.

  4. 04
    Buyer Representation

    Understand who represents you, the agent's duties, compensation, and the working relationship.

The Frontline Promise

You Should Never Have To Wonder “What Happens Next?”

We keep the next move visible, explain decisions before they become urgent, and keep the professionals around the transaction aligned. For most buyers, the first two pieces to put in place are financing clarity and a clear representation relationship before serious touring begins.

Now We StartGet Buyer Ready↓
03 / Get Buyer Ready

Before We Search, We Know The Numbers.

A pre-approval is not a formality at the end of the process. It is the financial foundation that tells us what is comfortable, what is possible, and how confidently we can act when the right home appears.

01ConnectPreferred Lender Introduction

We can connect you with Frontline's preferred lending partner, who understands the Buyer Edge program and the documentation challenges that can come with first-responder income.

02ApplyComplete The Application

Provide the lender with the information needed to begin reviewing income, assets, debts, credit, employment, and the loan options that may fit.

03DocumentBuild The Financial File

Paystubs, W-2s, bank statements, identification, overtime history, shift differential, specialty pay, extra-duty income, and other documentation may matter.

04PlanCompare Loan + Payment Options

Understand estimated payment, down payment, cash-to-close, taxes, insurance, available programs, and how different purchase prices affect the monthly picture.

05ApproveReceive The Pre-Approval

Once the lender has reviewed the file, we have a documented buying position that can support the search and strengthen an eventual offer.

06MaintainProtect Your Approval

Avoid new debt, major purchases, unexplained deposits, job changes, or financial moves without discussing them with the lender while you are buying.

The Readiness SequencePreferred Lender→Application→Documents→Payment Strategy→Pre-Approval→Ready To Shop
NextUnderstand Buyer Representation↓
04 / Buyer Representation

Before We Tour, We Define Who Is In Your Corner.

Buyer representation should never feel like surprise paperwork. This consultation is where we explain the relationship first—what we do, what you can expect, how compensation works, and what must be in writing before we begin touring together.

Industry Practice ChangeAUG 17
2024
NAR settlement practice changes
What Changed

A Written Buyer Agreement Comes Before The Tour.

Under the NAR settlement practice changes, an MLS Participant working with a buyer must enter into a written agreement with the buyer before touring a home together, including an in-person or live virtual tour. The practice change does not itself require a particular agency relationship.

Today's Consultation
No Agreement Is Required Just To Meet With Us.

You can ask questions and learn about Frontline's services without signing a written buyer agreement. Before we tour a home together, we will review the brokerage-approved agreement, answer your questions, and make sure the relationship is clear.

01Services In Writing

The agreement explains what your real estate professional will provide.

02Compensation In Writing

How your agent is compensated is discussed and agreed to clearly.

03Compensation Is Negotiable

Real estate compensation is not set by law and remains negotiable.

Our Buyer Representation Conversation

Understand It First. Review Your Actual Agreement Before Touring.

When representation is established, we use the brokerage-approved agreement to put the relationship, services, scope, and agreed compensation in writing. Your agent brings the current, brokerage-approved agreement in Dotloop or on paper. We review the exact form together before any signing.

01RepresentationWho Represents You

Define the relationship and who is responsible for advocating for your interests through the purchase.

02ServicesWhat We Do

Search, showings, property analysis, offer strategy, negotiation, contract management, due diligence, and closing guidance.

03Term + ScopeWhere + How Long

Understand the duration, market or property scope, and any exclusivity contained in the brokerage-approved agreement.

04CompensationHow Your Agent Is Paid

Compensation is negotiable and the agreed amount or rate is stated clearly—not left open-ended. Seller or other compensation may be negotiated and is handled according to the agreement and applicable rules.

05TransparencyNo MLS Compensation Field

Offers of buyer-broker compensation are not communicated through the MLS. Compensation may still be negotiated off-MLS between the parties.

The Frontline Standard

We Explain It. We Answer Your Questions. You Decide When You Are Ready. Then We Go To Work.

This presentation is a general summary of NAR settlement-related MLS practice changes and is not legal advice. Your brokerage-approved buyer agreement and applicable state, local, MLS, and brokerage requirements control. NAR buyer agreement guide ↗

NextKnow Your Buying Power↓
05 / Buying Power

Price Is Not Your Budget. Your Payment Is.

Pre-approval gives us a ceiling. Our job is to build a comfortable financial lane beneath it—one that leaves room for the rest of your life after the keys are handed over.

01
Monthly ComfortProtect Your Lifestyle

Mortgage principal and interest, taxes, insurance, HOA, utilities, maintenance, and other obligations should fit the life you want after closing.

02
Cash To CloseKnow The Real Number

Plan for your down payment, closing costs, prepaid items, and any buyer-paid compensation. Separately budget $500–$1,000 for inspections; completed inspection fees are non-refundable even if you do not buy the home.

03
Income StrategyUse The Full Picture

Overtime, shift differential, specialty pay, extra-duty income, and household income need the right documentation and lender analysis.

04
Approval StrengthBe Ready To Perform

Quality of review, documentation, lender responsiveness, financing structure, and continued financial discipline all affect how credible the offer feels.

NextSee Your Buyer Edge↓
06 / The Frontline Advantage

Not just an agent.An entire team in your corner.

Built by active first responders. Designed to give every buyer a clearer strategy—and eligible buyers access to additional program benefits.

01Local market strategy
02Shift-aware coordination
03Protection through closing
04People before paperwork
FOR EVERY FRONTLINE BUYER

The right home. On your terms.

Buyer representation, local analysis, offer strategy, clear transaction communication, inspection guidance, and connection to trusted professionals. No profession or affiliation required.

See our search strategy →
BUYER EDGE / ELIGIBLE PURCHASES

For the people who answer the call.More than a thank-you discount.

Program opportunities vary by buyer and transaction. We verify each one individually before anyone relies on a projected benefit.

01 / HOMEBUYER REBATEELIGIBILITY REVIEW REQUIRED
1%

A meaningful head start.

Qualifying buyers may receive an illustrative 1% rebate based on the final purchase price, subject to written terms, legal limits, lender requirements and transaction structure.

$350,000
$3,500ILLUSTRATIVE 1%

Estimate only. Eligibility and written program terms control.

$150K$900K

This is not an approval or a promise of cash at closing. Confirm eligibility, final amount, limits and delivery method in writing.

02 / PROTECT THE FAMILY BEHIND THE UNIFORM
UP TO $525K

Line-of-Duty Death mortgage protection.

For qualifying participating loans and covered events, a program benefit may help pay eligible remaining mortgage debt after an eligible line-of-duty death.

▶ WATCH JARED + SHYAN EXPLAIN ↗

Not automatic coverage or guaranteed payoff. Program limits, covered events, provider terms, exclusions, loan type and location must be confirmed in writing. Up to $525,000 is a maximum benefit, not a guaranteed payment.

⌂
03 / AFTER CLOSING

A 1-year home warranty.

Qualifying buyers may receive a complimentary first-year warranty for certain covered systems and appliances. Review provider exclusions, service charges, coverage and eligibility before relying on it.

✦
04 / A FRONTLINE HOME PURCHASE

A closing worth remembering.

For participating home purchases, we celebrate with a custom fire-hose American flag through our partners at Custom Fire Flags. This is a buyer closing gift—not a seller benefit. Confirm gift availability with your agent.

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05 / PARTICIPATING PARTNERS

More ways to create value.

Ask about possible lender credits, title or settlement savings, inspection opportunities and other partner services. Benefits are independently reviewed and may not stack.

♥
06 / THE COMMUNITY MISSION

Move forward. Give back.

Frontline supports first-responder families, departments and partners through community giveback efforts. No specific donation amount is promised for an individual closing.

Explore Frontline Stands Together ↗
WHO SHOULD ASK ABOUT ELIGIBILITY?First responders + military

We also work with dispatchers, corrections professionals, healthcare workers and other public servants. Rebate or protection eligibility is not automatic for these groups; your agent will verify the applicable program terms.

Full program + written-terms overview ↗
FRONTLINE BUYER MOMENTSReal people.
Real new chapters.

Every purchase is different. The care, preparation, and follow-through should not be.

A Frontline buyer holding a flag gift outside a home
From the search to the keys.
A Frontline buyer holding a flag gift at closing
The moment it all becomes real.

Buyer Edge rebate, protection, warranty, partner and gifting terms vary by eligibility, provider, lender, market and transaction. Benefits are separate, not assumed to combine, and require individual verification. You may choose your own lender and other service providers. See the current program page and applicable written documents for details.

NextBuild your search↓
08 / Touring + Evaluating Homes

Do Not Just Ask, “Do I Like It?” Ask, “Does It Work?”

Paint colors and staging are easy to notice. The bigger decision is whether the home, condition, costs, location, and future fit the life and financial plan we established at the beginning.

01Structure + SystemsLook Past The Finishes

Roof, foundation, drainage, HVAC, electrical, plumbing, windows, age of systems, and visible signs that deserve professional inspection.

02ConditionMaintenance + Improvements

Separate normal wear, cosmetic projects, deferred maintenance, and larger concerns. Ask what has been updated and what may be coming next.

03LocationYou Are Buying The Block Too

Commute, traffic, noise, neighboring uses, taxes, schools where relevant, amenities, station access, and future resale all matter.

04Ownership CostPrice Is Only One Number

Taxes, HOA, insurance, utilities, maintenance, renovation needs, and the property's condition influence the real monthly and long-term cost.

05FitCan You See The Next Chapter?

Layout, storage, bedrooms, outdoor space, parking, flexibility, family needs, and future plans should still work after the excitement wears off.

THE QUESTION BEHIND EVERY TOUR

Can you picture your everyday life here?

Monday-morning routines. Room to grow. The drive home after a long day. We look past the listing photos to what living here will actually feel like.

THE ADDRESS IS ONLY THE BEGINNING ↗
After Every Showing

Three Questions Keep Us Honest.

What did you love?What would become a problem?At the right price, would you own it?
NextHow We Build The Offer↓
09 / Offer Strategy

A Great Offer Is More Than A Number.

Price matters, but it is only one part of the decision. We study the property, the competition, the seller's priorities, and the protections that matter to you before recommending how to compete.

01PriceMarket Evidence

Recent sales, competition, condition, demand, taxes, disclosures, and appraisal risk.

+
02TermsSmart Protection

Inspection, appraisal, financing, earnest money, and other terms are chosen deliberately.

+
03CertaintyAbility To Perform

Pre-approval quality, lender responsiveness, documentation, and a clean transaction matter.

+
04TimingSeller Fit

Closing, possession, response deadlines, and flexibility can create meaningful leverage.

=
The Frontline Offer StandardLEVERAGECompetitive without becoming reckless.
THE BIG DECISIONCompetitive ≠ Careless.

We define the risks you will accept before the excitement of a bidding situation makes the decision for you.

The Principle

Winning Isn't Always Paying The Most. It's Understanding What Matters To The Seller Without Sacrificing What Matters To You.

NextUnderstand inspections↓
10 / The Inspection

Understand the home.Then make your decision.

The inspection helps you understand condition, maintenance, and concerns before moving forward. We help organize the findings and your next steps within the terms of your purchase contract.

Plan for inspection costs$500–$1,000

Estimated budget • Paid separately from your down payment

Square footage + selected add-ons

The cost depends on the home's square footage and the inspections you select. Get an itemized quote before booking; property-specific testing and specialist evaluations can change the total.

Confirm the fee, scope, and payment date directly with your inspector.

Inspection costs are non-refundable.

You are paying for a professional service. Once the inspection is performed, the fee is not refunded if you decide against the home, negotiations fall through, or the purchase does not close. This expense is separate from earnest money.

Before booking, review the inspector's service agreement, including cancellation and rescheduling terms.

01Schedule

Choose your inspector.

Select an independent, qualified inspector. Confirm credentials, scope, price, and the appointment. We help track the inspection and notice deadlines in your accepted contract.

02Inspect

Ask questions.

Attend when possible or arrange a debrief. Ask the inspector to explain findings, areas they could not access, and anything that needs a specialist's opinion.

03Review

Put findings in context.

Read the written report. Separate safety concerns and major repairs from maintenance and cosmetic items. Get specialist advice or estimates when needed to make an informed decision.

04Respond

Choose your next move.

We review your contractual options, document your instructions, and communicate any notices or requests within the required deadlines.

What does a home inspection cover?

A general inspection evaluates readily accessible parts of the roof, structure, electrical, plumbing, heating, cooling, and other systems within the inspector's scope. It is a visual assessment at a point in time. It cannot reveal every concealed defect, predict future failures, or guarantee the home's condition.

Ask about additional services such as radon testing, a sewer scope, pest evaluation, well/septic testing, or a chimney or structural specialist when appropriate to the property. Confirm which services are included and which cost extra.

What happens if the report identifies problems?

Proceed

Move forward after understanding the condition and costs you are willing to accept.

Request a resolution

Discuss repairs, a price adjustment, or an allowable credit. Seller agreement and any lender requirements matter.

Investigate further

Seek a qualified specialist's assessment. Any additional time must be handled under the contract.

Consider termination

Where your contract permits, evaluate ending the purchase. Your agent explains the required process and deadlines.

A report is not an automatic repair order. The seller does not have to agree to every request. Inspection rights, notices, remedies, and earnest-money handling depend on your signed contract. Inspection fees are separate and remain non-refundable for completed services.

Put any agreed resolution in writing. Confirm the scope and timing of repairs, request appropriate documentation, and arrange qualified follow-up when needed before closing.

Inspection, appraisal, walkthrough: what is the difference?
Inspection

Condition

Helps you understand the property and identify concerns before you decide how to proceed.

Appraisal

Value

Supports the lender's valuation review. It does not replace your independent home inspection.

Final walkthrough

Final check

Checks the property's condition and agreed items near closing. It does not replace an inspection or specialist evaluation.

Before we bookKnow the cost. Know the deadline. Know what you are buying.
NextThe rest of the path to closing↓
11 / Contract To Keys

An Accepted Offer Is The Beginning Of The Transaction.

Once the offer is accepted, the job changes from competing for the home to protecting the contract, coordinating financing and due diligence, solving problems early, and keeping every moving part aligned.

01Accepted OfferLock The Contract

Distribute the signed contract, calendar deadlines, coordinate the lender/title team, and make sure every party knows what happens next.

Contract Control
02Earnest MoneyDeliver The Deposit

Deliver earnest money according to the contract and local process, and keep proof of delivery in the transaction file.

Deadline Control
03InspectionUnderstand The Property

Review the report, confirm any written repair agreement, and arrange follow-up when needed. Review inspection guidance ↑

Risk Review
04Title + InsuranceClear The Property

Title work, homeowners insurance, HOA/condo review where applicable, and other property requirements move forward alongside financing.

Ownership Review
05AppraisalValidate Collateral

The lender obtains the appraisal when required. If value creates a problem, we evaluate the contract and available strategic options.

Value Check
06UnderwritingClear The Loan

Respond quickly to lender conditions and documentation requests. Avoid financial changes that could disrupt approval before closing.

Financing Control
07Clear To CloseConfirm Final Figures

Review required closing figures and instructions, confirm funds needed, and make sure title, lender, and transaction requirements are aligned.

Closing Readiness
08Walkthrough + ClosingConfirm + Get The Keys

Complete final walkthrough, sign closing documents, fund and transfer according to the local process, then take possession as agreed.

Keys + Next Chapter
The Frontline Transaction RhythmContract → Deposit → Inspect → Title → Appraise → Underwrite → Clear → Walkthrough → Close
NextMeet a Frontline family↓
12 / Real Frontline Buyer Story

The families are the reason. Here is who we serve.

The system matters because of the families behind it. This is a documented Frontline buyer story. Your own buying experience will be shaped by your priorities and circumstances.

Firefighter Family

Corey + Emily

First Home Purchased
First home. A stronger next chapter.

Corey and Emily came to Frontline looking for help buying their first home. Their experience became bigger than a search: clear guidance, financial education, ownership strategy, community, and support built around a first-responder family.

01ClarityKnow the path
02StrategyBuy with purpose
03OwnershipFirst home
04LegacyBeyond closing
Frontline buyer client holding a flag gift after purchasing a home
YOUR HOMEBUYING EXPERIENCE

Built around your life, not your job title.

Every buyer deserves deliberate financing conversations, a focused search, evidence-led negotiation, informed inspection decisions and a clear path to the keys.

No profession is required to receive a thoughtful, personalized Frontline buying experience.

Families Served165+
Reported Client Savings$75K+
Community Giveback$45K+

Public Frontline platform results shown for context; individual outcomes vary.

NextYour Next Step↓
13 / Next Steps
When You Are Ready

Let's Build Your Path Home.

THE MOMENT WE'RE WORKING TOWARDNot just the keys.
Everything they open.

Confidence comes from the decisions made before closing day. Your personalized action plan starts here.

Your Goals + PathPre-ApprovalBuyer RepresentationBuying Power + BenefitsSearch + OfferInspection budget + decisionsContract To Keys
YOUR PERSONALIZED FRONTLINE BUYER PLAN

The next move, made clear.

Connected to your buyer consultation

Complete together in a few minutes. Buyer name and readiness automatically carry into your plan unless you change a field yourself. Notes stay in this browser session; they are not submitted to Frontline or another service.

FRONTLINE
FIELD PLAN ✦
Buyer information remains in this tab until you start a new buyer session. Agent details stay on this device.

A planning summary, not a representation agreement, financing approval, contract, rebate approval or offer. Actual transaction documents and lender disclosures control.

The Decision

You Do Not Need More Listings In Your Inbox.You Need A Plan For What Happens When The Right Home Appears.

Buyer ReadinessPre-Approval Needed
GET BUYER READYMeet Shyan / Start pre-approval→
03After ApprovalLaunch Home Search→
Frontline Legacy GroupPrepared. Strategic. Protected. Ready.

Buyer representation requirements, forms, compensation structures, and Buyer Edge benefits, savings, discounts, credits, warranty options, protection programs, lender programs, and partner offerings are subject to applicable law, MLS and brokerage requirements, eligibility, availability, location, provider terms, loan program, and transaction structure, and may change. Buyers may choose their own lender, settlement providers, inspectors, insurers, and other service providers subject to applicable transaction requirements. No specific savings, financing approval, offer acceptance, appraisal outcome, closing timeline, or other result is guaranteed. Real estate and lending services are provided through appropriately licensed professionals and participating providers.

Agent command center

Customize this consultation

CONSULTATION LENGTH

Express keeps goals, financing, representation, benefits, search, offers, inspection and your action plan. Complete restores every teaching section.

PRESENTATION AUDIENCE

Eligible program benefits still require independent confirmation.

Buyer purchases only. The general-buyer default hides the gift; show it only after confirming this buyer qualifies. Does not alter program eligibility.

YOUR FRONTLINE CONTACT

Choose the presenting agent.

Selected agent details automatically populate the buyer plan. Review the contact information before sharing.

Select an agent, confirm the information, then save buyer setup.

Buyer plans require an agent name and at least one valid contact method. Agent details stay on this device; buyer information stays in this browser session.

This browser tab stores the buyer's name, notes, readiness and mode for the current session only. Agent links and the selected agent profile are saved on this browser. Presenter notes are visible on this screen, so close them before sharing.

Buyer representation / conversation guide

Know who is in your corner.

Review the current brokerage-approved document together—on paper or in Dotloop.

No online signing or agreement drafting here.

Agents use the current Keller Williams Greater Metropolitan-approved agreement they have already prepared in Dotloop or printed. This screen is only a plain-language conversation guide, not a substitute for reviewing the actual agreement.

01

Who represents you

Which brokerage/agent works for you, and any exclusivity.

02

Services

Searches, tours, negotiation, transaction and closing coordination.

03

Term + scope

Duration, geographic/property scope, termination and any protection period.

04

Compensation

Agreed amount or rate, who may pay it, and what you could owe. Compensation is negotiable.

05

Questions + disclosures

Agency relationships, disclosures, responsibilities and anything unclear.

06

Actual agreement

Review each applicable clause in the approved form before signing separately.

AGENT WORKFLOW

Already have the agreement ready?

Open your Dotloop account for your prepared document, or review the printed copy in person. This presentation never creates a contract, sends signing invitations or collects electronic signatures.

Written buyer agreement rules depend on current brokerage, MLS, state and other applicable requirements. The agreement itself—not these summaries—controls. Review the approved current version and escalate legal questions appropriately.

Education only · No signature capture