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Frontline Legacy Group • Buyer Experience
Prepared ForYour Next Move

Your next home.Your plan to get there.

Start with your goals. Understand the numbers. Make informed decisions through the search, inspections, and closing—with Frontline in your corner.

Built By First Responders•Strategy Before Showings•Guidance Through Closing
Today’s GoalLeave With A Clear Plan — Not Pressure.
Start With What Matters MostYour Goals↓
The Frontline Buyer BlueprintA Clear Path From Today To Keys
Ready
01
PrepareGet Ready First.

Define your goals, establish financing, and understand representation before serious shopping begins.

02
PursueSearch with purpose.

Find the right opportunities, evaluate the homes, and build an offer around your priorities and budget.

03
ProtectMake informed decisions.

Understand inspections, review the findings, and navigate your contract deadlines and options.

04
CloseGet ready for the keys.

Coordinate financing, confirm agreed items, and prepare for closing and life in your new home.

Prepare→Pursue→Protect→Close
01 / Your Goals

Before We Talk Homes, Let's Talk About Your Life.

The right purchase is not simply the house you can buy. It is the home, payment, location, timing, and future that actually fit your family.

01PaymentWhat Feels Comfortable?

Start with the monthly life you want to protect—not the maximum approval a lender may offer.

02TimingWhen Does The Move Need To Happen?

Lease dates, station assignments, school calendars, relocations, and current housing all shape strategy.

03LocationWhere Does Life Work Best?

Commute, schools, family, community, taxes, lifestyle, and station access all matter.

04HomeWhat Is Truly Non-Negotiable?

Separate must-haves from nice-to-haves before emotion starts making decisions for you.

05FutureWhat Does This Home Need To Do Next?

Think beyond move-in day: family growth, equity, flexibility, resale, and long-term ownership.

The First Question

If we get to closing day and you say, “That was exactly the right move for us,” what had to be true?

NextSee The Whole Path↓
02 / Your Path Home

From “We're Thinking About Buying” To “These Are Our Keys.”

The process only feels overwhelming when the next move is hidden. Instead of showing you nineteen steps at once, we move through four clear phases and always make the next decision visible.

→ → →
Phase 01PREPAREGet Buyer Ready01–04
  1. 01
    Buyer Consultation

    Goals, timing, lifestyle, location, must-haves, tradeoffs, and future plans.

  2. 02
    Lender Introduction

    Connect with Frontline's preferred lender or the buyer's lender of choice.

  3. 03
    Pre-Approval

    Review loan options, payment comfort, cash-to-close, documents, and purchasing range.

  4. 04
    Buyer Representation

    Understand who represents you, the agent's duties, compensation, and the working relationship.

The Frontline Promise

You Should Never Have To Wonder “What Happens Next?”

We keep the next move visible, explain decisions before they become urgent, and keep the professionals around the transaction aligned. For most buyers, the first two pieces to put in place are financing clarity and a clear representation relationship before serious touring begins.

Now We StartGet Buyer Ready↓
03 / Get Buyer Ready

Before We Search, We Know The Numbers.

A pre-approval is not a formality at the end of the process. It is the financial foundation that tells us what is comfortable, what is possible, and how confidently we can act when the right home appears.

01ConnectPreferred Lender Introduction

We can connect you with Frontline's preferred lending partner, who understands the Buyer Edge program and the documentation challenges that can come with first-responder income.

02ApplyComplete The Application

Provide the lender with the information needed to begin reviewing income, assets, debts, credit, employment, and the loan options that may fit.

03DocumentBuild The Financial File

Paystubs, W-2s, bank statements, identification, overtime history, shift differential, specialty pay, extra-duty income, and other documentation may matter.

04PlanCompare Loan + Payment Options

Understand estimated payment, down payment, cash-to-close, taxes, insurance, available programs, and how different purchase prices affect the monthly picture.

05ApproveReceive The Pre-Approval

Once the lender has reviewed the file, we have a documented buying position that can support the search and strengthen an eventual offer.

06MaintainProtect Your Approval

Avoid new debt, major purchases, unexplained deposits, job changes, or financial moves without discussing them with the lender while you are buying.

The Readiness SequencePreferred Lender→Application→Documents→Payment Strategy→Pre-Approval→Ready To Shop
NextUnderstand Buyer Representation↓
04 / Buyer Representation

Before We Tour, We Define Who Is In Your Corner.

Buyer representation should never feel like surprise paperwork. This consultation is where we explain the relationship first—what we do, what you can expect, how compensation works, and what must be in writing before we begin touring together.

Industry Practice ChangeAUG 17
2024
NAR settlement practice changes
What Changed

A Written Buyer Agreement Comes Before The Tour.

Under the NAR settlement practice changes, an MLS Participant working with a buyer must enter into a written agreement with the buyer before touring a home together, including an in-person or live virtual tour. The practice change does not itself require a particular agency relationship.

Today's Consultation
No Agreement Is Required Just To Meet With Us.

You can ask questions and learn about Frontline's services without signing a written buyer agreement. Before we tour a home together, we will review the brokerage-approved agreement, answer your questions, and make sure the relationship is clear.

01Services In Writing

The agreement explains what your real estate professional will provide.

02Compensation In Writing

How your agent is compensated is discussed and agreed to clearly.

03Compensation Is Negotiable

Real estate compensation is not set by law and remains negotiable.

The Frontline Buyer Representation Agreement

Understand It First. Sign It When You Are Ready To Move Forward.

When representation is established, we use the brokerage-approved agreement to put the relationship, services, scope, and agreed compensation in writing. We review it with you before asking for a signature.

01RepresentationWho Represents You

Define the relationship and who is responsible for advocating for your interests through the purchase.

02ServicesWhat We Do

Search, showings, property analysis, offer strategy, negotiation, contract management, due diligence, and closing guidance.

03Term + ScopeWhere + How Long

Understand the duration, market or property scope, and any exclusivity contained in the brokerage-approved agreement.

04CompensationHow Your Agent Is Paid

Compensation is negotiable and the agreed amount or rate is stated clearly—not left open-ended. Seller or other compensation may be negotiated and is handled according to the agreement and applicable rules.

05TransparencyNo MLS Compensation Field

Offers of buyer-broker compensation are not communicated through the MLS. Compensation may still be negotiated off-MLS between the parties.

The Frontline Standard

We Explain It. We Answer Your Questions. You Decide When You Are Ready. Then We Go To Work.

This presentation is a general summary of NAR settlement-related MLS practice changes and is not legal advice. Your brokerage-approved buyer agreement and applicable state, local, MLS, and brokerage requirements control. NAR buyer agreement guide ↗

NextKnow Your Buying Power↓
05 / Buying Power

Price Is Not Your Budget. Your Payment Is.

Pre-approval gives us a ceiling. Our job is to build a comfortable financial lane beneath it—one that leaves room for the rest of your life after the keys are handed over.

01
Monthly ComfortProtect Your Lifestyle

Mortgage principal and interest, taxes, insurance, HOA, utilities, maintenance, and other obligations should fit the life you want after closing.

02
Cash To CloseKnow The Real Number

Plan for your down payment, closing costs, prepaid items, and any buyer-paid compensation. Separately budget $500–$1,000 for inspections; completed inspection fees are non-refundable even if you do not buy the home.

03
Income StrategyUse The Full Picture

Overtime, shift differential, specialty pay, extra-duty income, and household income need the right documentation and lender analysis.

04
Approval StrengthBe Ready To Perform

Quality of review, documentation, lender responsiveness, financing structure, and continued financial discipline all affect how credible the offer feels.

NextSee Your Buyer Edge↓
06 / Frontline Buyer Edge

You serve others.Your next move deserves support.

Frontline combines a clear buying plan with benefits for eligible buyers in the professions that serve our communities.

Frontline Buyer Edge
1%

Homebuyer rebate

Receive 1% of your home's final closing sales price.
Example: $300,000 sale = $3,000 rebate.

See who qualifies ↓
Included professions

A benefit built around your service.

  • Military
  • Physicians
  • Nurses
  • Correction officers
  • Dispatchers
  • First responders

First responders include firefighters, law enforcement, and EMS professionals.

1% of the final closing sales price.

Your Frontline agent will confirm eligibility, your rebate amount, when and how it is provided, and any lender or program requirements in writing. Do not assume a cash payment or reduction in funds due until confirmed.

Financing

A clear lender connection.

Meet Shyan Manteghi at CrossCountry Mortgage to review financing and any applicable program options. You may choose your own lender.

Meet Shyan ↗
After closing

1-year home warranty.

Ask us to confirm complimentary warranty eligibility, coverage, exclusions, and provider terms for your purchase.

Throughout the purchase

Guidance that fits your schedule.

Coordinate showings, documents, inspections, and closing around shift work, demanding schedules, and the people who matter to you.

How we confirm your Buyer Edge benefits
  1. Review your profession, purchase plans, and eligibility.
  2. Confirm rebate terms and any applicable financing requirements.
  3. Verify warranty and partner benefits individually; they may have different eligibility rules.
  4. Confirm how approved benefits will appear in your transaction documents.

Other lender incentives, partner discounts, or protection programs may be available. We verify current terms before including them in your plan. Benefits are not assumed to stack, and qualifying for the rebate does not automatically qualify you for every other benefit.

The 1% rebate is subject to eligibility, applicable law, transaction structure, lender approval where required, and written program terms. Other benefits and provider offerings may change. Confirm the details for your purchase with your Frontline agent.

NextBuild your search↓
08 / Touring + Evaluating Homes

Do Not Just Ask, “Do I Like It?” Ask, “Does It Work?”

Paint colors and staging are easy to notice. The bigger decision is whether the home, condition, costs, location, and future fit the life and financial plan we established at the beginning.

01Structure + SystemsLook Past The Finishes

Roof, foundation, drainage, HVAC, electrical, plumbing, windows, age of systems, and visible signs that deserve professional inspection.

02ConditionMaintenance + Improvements

Separate normal wear, cosmetic projects, deferred maintenance, and larger concerns. Ask what has been updated and what may be coming next.

03LocationYou Are Buying The Block Too

Commute, traffic, noise, neighboring uses, taxes, schools where relevant, amenities, station access, and future resale all matter.

04Ownership CostPrice Is Only One Number

Taxes, HOA, insurance, utilities, maintenance, renovation needs, and the property's condition influence the real monthly and long-term cost.

05FitCan You See The Next Chapter?

Layout, storage, bedrooms, outdoor space, parking, flexibility, family needs, and future plans should still work after the excitement wears off.

After Every Showing

Three Questions Keep Us Honest.

What did you love?What would become a problem?At the right price, would you own it?
NextHow We Build The Offer↓
09 / Offer Strategy

A Great Offer Is More Than A Number.

Price matters, but it is only one part of the decision. We study the property, the competition, the seller's priorities, and the protections that matter to you before recommending how to compete.

01PriceMarket Evidence

Recent sales, competition, condition, demand, taxes, disclosures, and appraisal risk.

+
02TermsSmart Protection

Inspection, appraisal, financing, earnest money, and other terms are chosen deliberately.

+
03CertaintyAbility To Perform

Pre-approval quality, lender responsiveness, documentation, and a clean transaction matter.

+
04TimingSeller Fit

Closing, possession, response deadlines, and flexibility can create meaningful leverage.

=
The Frontline Offer StandardLEVERAGECompetitive without becoming reckless.
The Principle

Winning Isn't Always Paying The Most. It's Understanding What Matters To The Seller Without Sacrificing What Matters To You.

NextUnderstand inspections↓
10 / The Inspection

Understand the home.Then make your decision.

The inspection helps you understand condition, maintenance, and concerns before moving forward. We help organize the findings and your next steps within the terms of your purchase contract.

Plan for inspection costs$500–$1,000

Estimated budget • Paid separately from your down payment

Square footage + selected add-ons

The cost depends on the home's square footage and the inspections you select. Get an itemized quote before booking; property-specific testing and specialist evaluations can change the total.

Confirm the fee, scope, and payment date directly with your inspector.

Inspection costs are non-refundable.

You are paying for a professional service. Once the inspection is performed, the fee is not refunded if you decide against the home, negotiations fall through, or the purchase does not close. This expense is separate from earnest money.

Before booking, review the inspector's service agreement, including cancellation and rescheduling terms.

01Schedule

Choose your inspector.

Select an independent, qualified inspector. Confirm credentials, scope, price, and the appointment. We help track the inspection and notice deadlines in your accepted contract.

02Inspect

Ask questions.

Attend when possible or arrange a debrief. Ask the inspector to explain findings, areas they could not access, and anything that needs a specialist's opinion.

03Review

Put findings in context.

Read the written report. Separate safety concerns and major repairs from maintenance and cosmetic items. Get specialist advice or estimates when needed to make an informed decision.

04Respond

Choose your next move.

We review your contractual options, document your instructions, and communicate any notices or requests within the required deadlines.

What does a home inspection cover?

A general inspection evaluates readily accessible parts of the roof, structure, electrical, plumbing, heating, cooling, and other systems within the inspector's scope. It is a visual assessment at a point in time. It cannot reveal every concealed defect, predict future failures, or guarantee the home's condition.

Ask about additional services such as radon testing, a sewer scope, pest evaluation, well/septic testing, or a chimney or structural specialist when appropriate to the property. Confirm which services are included and which cost extra.

What happens if the report identifies problems?

Proceed

Move forward after understanding the condition and costs you are willing to accept.

Request a resolution

Discuss repairs, a price adjustment, or an allowable credit. Seller agreement and any lender requirements matter.

Investigate further

Seek a qualified specialist's assessment. Any additional time must be handled under the contract.

Consider termination

Where your contract permits, evaluate ending the purchase. Your agent explains the required process and deadlines.

A report is not an automatic repair order. The seller does not have to agree to every request. Inspection rights, notices, remedies, and earnest-money handling depend on your signed contract. Inspection fees are separate and remain non-refundable for completed services.

Put any agreed resolution in writing. Confirm the scope and timing of repairs, request appropriate documentation, and arrange qualified follow-up when needed before closing.

Inspection, appraisal, walkthrough: what is the difference?
Inspection

Condition

Helps you understand the property and identify concerns before you decide how to proceed.

Appraisal

Value

Supports the lender's valuation review. It does not replace your independent home inspection.

Final walkthrough

Final check

Checks the property's condition and agreed items near closing. It does not replace an inspection or specialist evaluation.

Before we bookKnow the cost. Know the deadline. Know what you are buying.
NextThe rest of the path to closing↓
11 / Contract To Keys

An Accepted Offer Is The Beginning Of The Transaction.

Once the offer is accepted, the job changes from competing for the home to protecting the contract, coordinating financing and due diligence, solving problems early, and keeping every moving part aligned.

01Accepted OfferLock The Contract

Distribute the signed contract, calendar deadlines, coordinate the lender/title team, and make sure every party knows what happens next.

Contract Control
02Earnest MoneyDeliver The Deposit

Deliver earnest money according to the contract and local process, and keep proof of delivery in the transaction file.

Deadline Control
03InspectionUnderstand The Property

Review the report, confirm any written repair agreement, and arrange follow-up when needed. Review inspection guidance ↑

Risk Review
04Title + InsuranceClear The Property

Title work, homeowners insurance, HOA/condo review where applicable, and other property requirements move forward alongside financing.

Ownership Review
05AppraisalValidate Collateral

The lender obtains the appraisal when required. If value creates a problem, we evaluate the contract and available strategic options.

Value Check
06UnderwritingClear The Loan

Respond quickly to lender conditions and documentation requests. Avoid financial changes that could disrupt approval before closing.

Financing Control
07Clear To CloseConfirm Final Figures

Review required closing figures and instructions, confirm funds needed, and make sure title, lender, and transaction requirements are aligned.

Closing Readiness
08Walkthrough + ClosingConfirm + Get The Keys

Complete final walkthrough, sign closing documents, fund and transfer according to the local process, then take possession as agreed.

Keys + Next Chapter
The Frontline Transaction RhythmContract → Deposit → Inspect → Title → Appraise → Underwrite → Clear → Walkthrough → Close
NextMeet a Frontline family↓
12 / Real Frontline Buyer Story

Do Not Take Our Word For It. See Who We Serve.

The system matters because of the families behind it. This is a real Frontline first-responder family and the kind of relationship Buyer Edge was built to create.

Firefighter Family

Corey + Emily

First Home Purchased
“Buyer Edge Changed Our Entire Future.”

Corey and Emily came to Frontline looking for help buying their first home. Their experience became bigger than a search: clear guidance, financial education, ownership strategy, community, and support built around a first-responder family.

01ClarityKnow the path
02StrategyBuy with purpose
03OwnershipFirst home
04LegacyBeyond closing
Families Served165+
Estimated Client Savings$75K+
Community Giveback$45K+

Public Frontline platform results shown for context; individual outcomes vary.

NextYour Next Step↓
13 / Next Steps
When You Are Ready

Let's Build Your Path Home.

Your Goals + PathPre-ApprovalBuyer RepresentationBuying Power + Buyer EdgeSearch + OfferInspection budget + decisionsContract To Keys
The Decision

You Do Not Need More Listings In Your Inbox.You Need A Plan For What Happens When The Right Home Appears.

Buyer ReadinessPre-Approval Needed
GET BUYER READYMeet Shyan / Start pre-approval→
03After ApprovalLaunch Home Search→
Frontline Legacy GroupPrepared. Strategic. Protected. Ready.

Buyer representation requirements, forms, compensation structures, and Buyer Edge benefits, savings, discounts, credits, warranty options, protection programs, lender programs, and partner offerings are subject to applicable law, MLS and brokerage requirements, eligibility, availability, location, provider terms, loan program, and transaction structure, and may change. Buyers may choose their own lender, settlement providers, inspectors, insurers, and other service providers subject to applicable transaction requirements. No specific savings, financing approval, offer acceptance, appraisal outcome, closing timeline, or other result is guaranteed. Real estate and lending services are provided through appropriately licensed professionals and participating providers.

Agent setup

Presentation tools

Buyer details and the buyer signing invitation last for this browser tab's session. General agent links are saved on this device.

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Keller Williams Greater Metropolitan

Your buyer agreement

Review the terms. Prepare your details. Complete signing.

Reading view of your uploaded agreement, revision 6.2.24. Line references follow the original PDF. Its prefilled compensation terms are preserved.

Exclusive representationLines 1–9

EXCLUSIVE REPRESENTATION: The Murwood Real Estate Group, LLC, dba Keller Williams Greater Metropolitan and the agent(s) listed below (collectively “Brokerage”) hereby agrees to assist the of the purchase or purchase, option, or exchange of real property or an agreement to do so. You hereby grant BROKERAGE the exclusive right and authority to act on your behalf during the term of this Agreement, which shall begin on [start date] and shall continue until midnight on [end date].

You represent that you are not presently bound by an exclusive buyer representation agreement with another real estate brokerage.

Assistance to you as buyerLines 10–24

ASSISTANCE TO YOU AS BUYER: BROKERAGE shall assist you with the purchase of real property, including such of the following as you direct:

  • Identify and arrange showings for you based upon your criteria and directives
  • Refer you to a lender(s) to obtain a mortgage preapproval if you desire
  • Educate on the process of purchasing a home
  • Supply all written disclosures from seller and/or listing agent i.e. Ohio Residential Property Disclosure. Agent will also seek any additional information requested by you
  • Prepare all written offers, and negotiate offers and counteroffers to purchase your property with acceptable terms
  • Provide you with a list of licensed independent home inspectors and any necessary professionals to assist you in conducting your due diligence period if desired
  • Arrange all necessary access to the property during the transaction period as agreed upon in your purchase agreement (i.e. inspection, appraisal & walk through)
  • Communicate dates for closing with necessary parties, and coordinate the exchange of keys at agreed possession time
Duties of buyerLines 25–31

DUTIES OF BUYER: In consideration for BROKERAGE’s efforts and other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, you agree to work solely and exclusively with and through BROKERAGE to identify, locate, and tour properties with BROKERAGE, including via open houses, and to submit offers to purchase through BROKERAGE during the term of this Agreement. This Agreement does not obligate you to make an offer to purchase. Buyer agrees to cooperate, including promptly providing Agent with any pertinent information requested by Agent and not interfere with Agent’s efforts to accomplish the purpose set forth in this agreement.

Property condition and due diligenceLines 32–37

PROPERTY CONDITION and DUE DILIGENCE”: You agree that you are purchasing property in its “as is”, present physical condition, which includes latent or hidden defects or conditions. You understand that you may elect to conduct independent professional inspections of your choice. You agree to use due diligence in evaluating all aspects of any property in which you have interest, and you agree to be solely responsible for investigating any property in respect to its value and condition. You agree that Brokerage is not an inspector or contractor and cannot and does not guarantee or warrant the condition,

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